Returns
Return Policy for POV Pro
At POV Pro, we are committed to ensuring customer satisfaction with our action cameras. If you are not fully satisfied with your purchase, we offer a hassle-free return policy to make the process simple.
Return Period
Customers have 30 days from the date of purchase to initiate a return.
Conditions for Returns
To qualify for a return:
- The product must be unused, in its original packaging, and in new condition.
- Proof of purchase, such as an order confirmation or receipt, is required.
How to Initiate a Return
To start the return process, contact our support team at support@thepovpro.com with your order number and reason for return. Our team will guide you through the next steps.
Return Shipping
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is issued, the return shipping fee will be deducted from the refund amount.
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method.
Important Notes
- Returns are not accepted for products purchased during promotional sales or discounts—all such sales are final.
- Items that show signs of use, damage, or missing packaging may not be eligible for a refund.
Contact Us
For any questions regarding returns, please reach out to us at support@thepovpro.com.
Thank you for choosing POV Pro—we are here to ensure a smooth and reliable shopping experience.